Be a responsible owner.
PawPass
Become Partner
Contact
PAWPASS LLC
75 E 3rd St
Sheridan, WY 82801
United States
+1 (307) 374-6098
office@pawpass.rs
© 2026 PawPass. All rights reserved.
Effective Date: March 28, 2026
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and PAWPASS LLC, a limited liability company incorporated in the State of Wyoming, United States ("PawPass", "Company", "we", "us", "our"), governing your access to and use of the PawPass platform, website located at https://www.pawpass.rs/en, mobile applications, digital tools, QR tag products, and all associated services (collectively, the "Platform" or "Services"). By accessing, browsing, registering for, or otherwise using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, including all policies incorporated herein by reference. If you do not agree to these Terms, you must immediately cease all use of the Platform. These Terms apply to all categories of users, including individual pet owners, service providers ("Partners"), business entities, and visitors who access the Platform without registering. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised Terms. Users who are residents of the European Union, European Economic Area, or the United Kingdom are additionally subject to applicable data protection laws, including the General Data Protection Regulation (GDPR) and UK GDPR, as addressed in our Privacy Policy. Nothing in these Terms limits or excludes rights that cannot be waived under applicable mandatory consumer protection laws.
For purposes of these Terms, the following definitions apply:
To access and use the Platform, you must: (a) be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher; (b) have the legal capacity to enter into binding contracts; (c) not be prohibited from using the Platform under applicable laws; and (d) provide accurate and truthful registration information. The Platform is not intended for use by minors under the age of 18. If you are a parent or legal guardian who registers on behalf of a minor for pet-related purposes, you accept full responsibility for compliance with these Terms.
Registration on the Platform requires you to provide accurate, current, and complete information, including your name, email address, and contact details. You agree to promptly update your account information to maintain accuracy. PAWPASS LLC reserves the right to reject any registration application or suspend any account at its sole discretion, without liability.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to: (a) select a secure password; (b) not share your credentials with any third party; (c) notify PawPass immediately at office@pawpass.rs upon discovering any unauthorized use of your account; and (d) log out of your account at the end of each session on shared devices. PAWPASS LLC will not be liable for any loss, damage, or liability arising from your failure to protect your account credentials. Any activity conducted through your account will be deemed to have been authorized by you unless you have promptly notified PawPass of unauthorized access.
Each individual or business entity is permitted to maintain one active account on the Platform. Creating multiple accounts, duplicate registrations, or accounts on behalf of others without authorization is strictly prohibited and may result in immediate termination of all associated accounts.
PawPass operates as an integrated pet services platform that enables pet owners to locate, evaluate, and book a range of pet-related services. The Platform also provides a physical QR tag product that stores pet identification and health data for safety and quick-identification purposes.
The Platform enables Users to search for and book appointments with Partner service providers in categories including but not limited to: veterinary consultations, professional grooming, certified dog walking, and licensed pet sitting. PawPass acts as an intermediary booking platform and is not itself a veterinary practice, grooming salon, or pet care service. The contractual relationship for any booked service is between the User and the Partner.
PawPass offers a physical QR identification tag for pets ("QR Tag"). The QR Tag encodes a URL that, when scanned, displays the pet's key information as entered by the owner on the Platform. The QR Tag is designed to assist in the recovery of lost pets by displaying contact and identification information to the person who finds the pet. PawPass does not guarantee that the QR Tag will function in all circumstances, on all devices, or in all geographic locations. Users are responsible for ensuring the accuracy of the information linked to the QR Tag. PawPass is not responsible for the actions of third parties who scan or interact with the QR Tag.
PawPass offers tiered subscription plans that provide access to enhanced features, partner discounts, and other benefits. Subscription terms, pricing, billing cycles, and cancellation procedures are set forth in Section 8 (Payment Terms and Billing) and on the Platform's Pricing page. Subscription benefits are non-transferable and limited to the registered account holder.
The Platform provides a digital pet health e-booklet feature that allows Users to record and manage vaccination records, medical history, and veterinary visit data. This feature is provided for organizational convenience only and does not constitute veterinary advice. PawPass does not verify, validate, or assume responsibility for the accuracy of health records entered by Users.
PawPass maintains a directory of Partner service providers and negotiates membership discounts on behalf of Users. Discount availability, terms, and participation are determined by Partners independently. PawPass does not guarantee the availability of any specific discount or the continued participation of any Partner in the discount program.
PawPass endeavors to maintain Platform availability on a continuous basis but does not warrant uninterrupted, error-free service. Scheduled maintenance, technical updates, or circumstances beyond PawPass's control may result in temporary service interruptions. PawPass will use commercially reasonable efforts to provide advance notice of scheduled downtime.
Partners listed on the Platform are independent third-party service providers and are not employees, agents, contractors, or representatives of PAWPASS LLC. PawPass does not direct, supervise, or control the services provided by Partners. The existence of a Partner listing on the Platform does not constitute an endorsement, recommendation, warranty, or guarantee of the quality, safety, or legality of that Partner's services.
Users are solely responsible for evaluating Partners, reviewing credentials, and making informed decisions about which service providers to engage. PawPass provides a booking interface and review system as a convenience tool only. Users should independently verify any professional credentials, licenses, or certifications required under local law for services such as veterinary care.
Any dispute, claim, loss, damage, injury, or liability arising from services rendered by a Partner must be directed to that Partner directly. PawPass expressly disclaims all liability for the acts or omissions of Partners. PawPass does not guarantee the outcome or quality of any service booked through the Platform.
The Platform may integrate with or contain links to third-party websites, applications, or services. Such integrations are provided for User convenience only. PawPass does not control, endorse, or assume responsibility for third-party platforms, their content, privacy practices, or terms of service. Users access third-party platforms at their own risk.
By using the Platform, you agree to: (a) use the Platform solely for lawful purposes and in accordance with these Terms; (b) provide accurate and non-misleading information in all interactions on the Platform; (c) respect the rights and dignity of Partners, other Users, and PawPass personnel; (d) comply with all applicable local, national, and international laws and regulations; and (e) not interfere with the technical operation of the Platform.
The following conduct is strictly prohibited:
All content submitted to the Platform, including pet profiles, reviews, and communications, must be accurate, lawful, and respectful. You must not submit content that is obscene, sexually explicit, hateful, discriminatory, or otherwise objectionable. PawPass reserves the right to remove any content that violates these standards without prior notice.
Violation of this Section may result in immediate suspension or permanent termination of your account, removal of content, referral to law enforcement authorities, and pursuit of civil or criminal remedies. PawPass reserves all rights to take appropriate legal action in response to prohibited conduct.
The Platform, including all software, code, design elements, graphics, text, logos, trademarks, service marks, trade names, and other proprietary materials, is owned by or licensed to PAWPASS LLC and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws of the United States and other jurisdictions.
Subject to your compliance with these Terms, PawPass grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for your personal, non-commercial purposes. This license does not include any right to: (a) reproduce, distribute, or publicly display Platform content; (b) modify or create derivative works; (c) use the Platform for commercial gain without written authorization; or (d) sublicense or transfer your access rights.
By submitting content to the Platform, including pet profiles, photos, and reviews, you grant PAWPASS LLC a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, display, distribute, and create derivative works from such content for the purposes of operating, improving, and promoting the Platform. You represent that you have all necessary rights to grant this license.
Any feedback, suggestions, ideas, or recommendations you provide to PawPass regarding the Platform ("Feedback") may be used by PawPass without restriction, attribution, or compensation. You assign all rights in such Feedback to PAWPASS LLC.
PawPass respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe that any content on the Platform infringes your copyright, please submit a written notice to office@pawpass.rs containing: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on the Platform; (c) your contact information; (d) a statement of good faith belief that the use is not authorized; (e) a statement of accuracy under penalty of perjury; and (f) your physical or electronic signature. Counter-notices may be submitted in accordance with the DMCA. PawPass will process valid takedown notices within a commercially reasonable timeframe and will terminate the accounts of repeat infringers in appropriate circumstances.
All payments on the Platform are processed through Stripe, a third-party payment processor, and may also include ACH transfers and wire payment options for eligible transactions. By submitting payment information, you authorize PAWPASS LLC and its payment processors to charge the designated payment method for all applicable fees. Payment processing is governed by Stripe's Terms of Service and Privacy Policy, as well as applicable card network rules.
Current pricing for QR Tags, subscription plans, and applicable service fees is displayed on the Platform's Pricing page and may be updated from time to time. All prices are stated in the currency indicated at checkout. PAWPASS LLC reserves the right to modify pricing with reasonable advance notice posted on the Platform. Continued use of paid services following a price change constitutes acceptance of the revised pricing.
Subscription plans are billed on a recurring basis (monthly or annually, as selected at checkout) starting from the date of initial subscription. Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date. You are responsible for cancelling your subscription before the renewal date if you do not wish to be charged for the next billing cycle. Partial-period refunds for cancellations mid-cycle are subject to the Refund Policy.
If a payment fails due to insufficient funds, expired payment method, or other reasons, PawPass may attempt to recharge the payment method, suspend access to subscription benefits, or terminate the subscription. You are responsible for maintaining a valid payment method on file. PAWPASS LLC is not liable for service interruptions caused by payment failures.
You are responsible for all applicable taxes, duties, and similar governmental charges arising from your use of the Platform or purchase of products. Where required by law, PawPass may collect and remit taxes on your behalf. Tax obligations vary by jurisdiction, and PawPass does not provide tax advice.
By initiating a transaction on the Platform, you represent that: (a) you are authorized to use the designated payment method; (b) the payment information you provide is accurate and complete; (c) you will not dispute the charge with your payment provider unless you have a legitimate basis to do so in accordance with these Terms; and (d) you consent to electronic records of all transactions.
Physical QR Tags may be returned within 14 days of delivery for a full refund, provided the product is unused, in its original packaging, and accompanied by proof of purchase. Shipping costs for returns are the responsibility of the User unless the return is due to a product defect or PawPass error. Refunds for eligible returns will be processed to the original payment method within 10 business days of PawPass receiving the returned item. QR Tags that have been activated, personalized, or damaged are not eligible for return or refund, except where required by applicable consumer protection law.
Subscription fees are generally non-refundable after the billing date. In exceptional circumstances, such as a documented technical failure on PawPass's part that prevented access to subscribed features for a material portion of the billing period, PawPass may issue a pro-rated credit or refund at its sole discretion. Requests for subscription refunds must be submitted to office@pawpass.rs within 7 days of the disputed charge.
Cancellation of booked pet services is subject to the cancellation policy of the individual Partner. PawPass displays each Partner's cancellation policy at the time of booking. Users should review the applicable cancellation policy before confirming a booking. PawPass is not responsible for Partner-imposed cancellation fees or non-refundable deposits.
Users agree to contact PawPass at office@pawpass.rs to resolve any billing dispute before initiating a chargeback with their payment provider or card issuer. PawPass maintains comprehensive transaction records and will cooperate fully with payment processor dispute resolution processes. Fraudulent or unwarranted chargebacks may result in immediate account suspension, restriction from future use of the Platform, and referral to collection agencies or legal proceedings. PawPass reserves all rights to recover amounts lost due to fraudulent chargebacks, including legal fees and costs.
Approved refunds will be credited to the original payment method within 5 to 10 business days, subject to the policies of the issuing bank or payment network. PawPass is not responsible for additional processing delays caused by financial institutions.
Your use of the Platform is subject to PawPass's Privacy Policy, which is incorporated into these Terms by reference and available at https://www.pawpass.rs/en. The Privacy Policy describes how PawPass collects, uses, stores, and discloses personal data, including compliance with GDPR, UK GDPR, and applicable U.S. state privacy laws including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). By using the Platform, you consent to the collection and processing of your personal data in accordance with the Privacy Policy. Where processing is based on consent, you retain the right to withdraw consent at any time, subject to the conditions described in the Privacy Policy. PawPass implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. Data transfers outside the European Economic Area are subject to appropriate safeguards as described in the Privacy Policy.
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PAWPASS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. PAWPASS DOES NOT WARRANT THAT THE PLATFORM WILL OPERATE WITHOUT INTERRUPTION OR ERROR, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM IS FREE FROM VIRUSES OR HARMFUL COMPONENTS.
The Platform does not provide veterinary advice, diagnosis, or treatment. Health records maintained in the e-booklet feature are for organizational purposes only. Any health-related content on the Platform is informational in nature and does not substitute for professional veterinary consultation. PawPass expressly disclaims all liability for decisions made in reliance on Platform content regarding animal health.
PawPass does not guarantee that the QR Tag will be scanned in the event of a pet's loss, that the information stored will be used to facilitate the pet's return, or that the QR Tag will function on all scanning devices. The QR Tag is an identification tool only and not a GPS tracking or real-time location device, unless expressly stated otherwise in the product description.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAWPASS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES. IN NO EVENT SHALL PAWPASS LLC'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PAWPASS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00). Some jurisdictions do not allow the exclusion of implied warranties or limitation of incidental or consequential damages. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless PAWPASS LLC and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, losses, costs, expenses, and attorneys' fees arising out of or relating to: (a) your use of or access to the Platform; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property rights; (d) any content you submit to the Platform; or (e) any misrepresentation made by you. This indemnification obligation will survive termination of these Terms and your use of the Platform.
Before initiating any formal legal proceeding, you agree to contact PawPass at office@pawpass.rs and attempt to resolve the dispute informally. PawPass will use commercially reasonable efforts to resolve any dispute within 30 days of receiving written notice. This informal resolution process is a condition precedent to initiating arbitration or litigation, except for disputes involving injunctive relief or intellectual property rights.
Subject to Section 12.3, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the Services that cannot be resolved informally shall be submitted to binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), as modified by these Terms. The arbitration shall be conducted in English, and the seat of arbitration shall be Sheridan, Wyoming, United States, unless agreed otherwise. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees in arbitration, except that the arbitrator may award costs and fees to the prevailing party as permitted by applicable law or AAA rules.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, MASS, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
If you are a consumer resident in the European Union or the United Kingdom, you may have the right to bring claims before your local courts and may have access to the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Nothing in these Terms limits statutory consumer rights that cannot be waived under applicable EU or UK law.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming.
You may terminate your PawPass account at any time by submitting a written request to office@pawpass.rs or using the account deletion function within the Platform, if available. Termination will result in the deletion of your account data in accordance with the Privacy Policy and applicable data retention obligations. Termination does not entitle you to any refund of prepaid subscription fees, except as required by applicable law.
PawPass reserves the right to suspend or permanently terminate your account at its sole discretion, with or without prior notice, for any of the following reasons: (a) material breach of these Terms; (b) fraudulent, deceptive, or illegal activity; (c) behavior harmful to other Users, Partners, or the Platform; (d) non-payment of amounts owed; (e) court order or regulatory directive; or (f) prolonged inactivity as defined by Platform policy.
Upon termination, your right to access and use the Platform immediately ceases. PAWPASS LLC may retain data as required by applicable law or for legitimate business purposes as described in the Privacy Policy. Provisions of these Terms that by their nature should survive termination, including Sections 7, 11, 12, 13, and 14, shall survive indefinitely.
By registering on the Platform and providing your email address, you consent to receive electronic communications from PawPass, including service announcements, administrative notices, and marketing communications (where you have opted in). Electronic communications satisfy any legal requirement that such communications be in writing. You may opt out of marketing communications at any time via the unsubscribe mechanism in each communication.
PAWPASS LLC shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, civil unrest, labor disputes, governmental actions, power failures, internet or telecommunications outages, cyberattacks, or actions of third-party service providers. PawPass will use commercially reasonable efforts to resume performance as promptly as practicable.
PawPass reserves the right to modify these Terms at any time. Material changes will be communicated to registered Users via email or prominent Platform notice at least 14 days prior to taking effect, except where required by law to implement changes immediately. The most current version of these Terms is always available at https://www.pawpass.rs/en. Continued use of the Platform following the effective date of modifications constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The validity and enforceability of the remaining provisions shall not be affected.
No failure or delay by PawPass in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right. No single or partial exercise of any right shall preclude further exercise of that right or any other right.
You may not assign or transfer any of your rights or obligations under these Terms without PawPass's prior written consent. PAWPASS LLC may freely assign these Terms, in whole or in part, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets, without your consent. These Terms shall be binding upon and inure to the benefit of permitted successors and assigns.
These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and any other policies or agreements incorporated herein by reference, constitute the entire agreement between you and PAWPASS LLC with respect to the subject matter hereof, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency between you and PAWPASS LLC. You are an independent party and have no authority to bind PawPass in any manner.
Section headings in these Terms are for convenience and reference purposes only and shall not affect the interpretation of any provision.
These Terms are prepared and shall be interpreted in the English language. Any translation provided is for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.
For questions, complaints, or notices regarding these Terms, please contact PAWPASS LLC using the following details: Company Name: PAWPASS LLC Mailing Address: 75 E 3rd St, Sheridan, WY 82801, United States Email: office@pawpass.rs Website: https://www.pawpass.rs/en PawPass endeavors to respond to all written inquiries within 5 business days. For urgent matters, users are encouraged to include "URGENT" in the subject line of their email communication.
PawPass
Become Partner
Contact
PAWPASS LLC
75 E 3rd St
Sheridan, WY 82801
United States
+1 (307) 374-6098
office@pawpass.rs
© 2026 PawPass. All rights reserved.